Loyalty Card Terms and Conditions

Thank you for joining our Loyalty Card program! Please read the following terms and conditions carefully before participating:

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1. Earning Stamps

• Each loyalty card contains 10 stamp spaces.
• Customers receive 1 stamp per visit, with a qualifying food purchase.
• Stamps can be earned during lunch or dinner service.
• To qualify for a stamp, the customer must either:
• Order at least one main dish, or
• Spend a minimum of £15 on food (excluding drinks, tips, and service charges).
• Each stamp holds a value of £2 credit.
• Stamps are earned per person, not per bill — each customer with a valid loyalty card can receive a stamp for their meal and visit.
• A maximum of 2 loyalty cards can be stamped per table of 4 people (i.e. 1 card per 2 diners).
• Only original physical cards are accepted — no digital copies.

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2. Reward and Redemption

• Once a customer reaches 5 stamps, they earn £10 credit off their total food bill.
• At 10 stamps, customers can accumulate and redeem £20 credit off their total food bill.
• Credit can only be redeemed in £10 or £20 increments. Partial redemption (e.g., £6 or £12) is not permitted.
• If a customer chooses to redeem the £10 credit at 5 stamps, the card resets and begins again from stamp 1.
• Customers who wait until the 10th stamp may redeem the full £20 reward.
• Rewards can only be redeemed against the full à la carte menu, and cannot be used in conjunction with any other discounted meals, set menus, or promotional offers.

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3. Usage Limits

• Only one reward redemption is allowed per 2 people dining.
• Example: A table of 2 can use 1 reward card; a table of 4 can use up to 2 cards for rewards.
• Although multiple diners can collect stamps, reward redemptions are limited to the 1 card per 2 diners rule.
• Reward credit applies to food only and cannot be used for drinks, tips, or other services.

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4. Other Terms

• Loyalty cards are seasonal and expire at the beginning of each new season:
• Spring: March 1
• Summer: June 1
• Autumn: September 1
• Winter: December 1
• Stamps and credits do not carry over to the next season.
• Cards are non-transferable and cannot be replaced if lost or damaged.
• Loyalty rewards cannot be exchanged for cash, used in conjunction with other offers, or combined across multiple visits.
• We reserve the right to modify or discontinue the loyalty program at any time without notice.

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By using our loyalty card, you agree to these terms. Thank you for your continued support — we look forward to welcoming you again soon!